At Katberg Mountain Resort & Hotel, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website katberg-resort.co.za or interact with our services. By using our website, you agree to the terms of this Privacy Policy.
Information We Collect
When you visit Katberg Mountain Resort & Hotel, we may collect the following types of information:
- Personal details such as your name, email address, and contact information when you make a booking or inquiry.
- Non-personal information such as browser type, IP address, pages visited, and website usage patterns to improve your experience.
- Payment details necessary to process reservations, which are securely handled via trusted payment providers.
How We Use Your Information
Your information is used for the following purposes:
- To manage and confirm reservations and bookings.
- To respond to your inquiries and provide customer support.
- To improve our website, services, and overall guest experience.
- To send promotional updates, special offers, or newsletters, only if you have opted in.
Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us remember your preferences, analyze website traffic, and deliver a more personalized experience. You can choose to disable cookies in your browser settings; however, some features of our site may not function properly without them.
Sharing Your Information
Katberg Mountain Resort & Hotel does not sell, rent, or trade your personal information to third parties. We may share information with trusted service providers who assist in operating our website, processing payments, or delivering services. These third parties are bound by confidentiality agreements and are only allowed to use your information for the purpose of providing services on our behalf.
Data Security
We take data protection seriously and implement industry-standard security measures to safeguard your information. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security of information transmitted to or from our website.
Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so that we can remove it.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and your continued use of our website constitutes acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
- Email: [email protected]
- Website: https://katberg-resort.co.za/
- Address: Eastern Cape, South Africa
Your trust is important to us. At Katberg Mountain Resort & Hotel, we are committed to protecting your privacy and providing a safe and secure experience when using our website and services.